Privacy Policy

Last Updated: January 2025

ResiLux Home Cleaning LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website, booking services, or communicating with us, you agree to the terms of this policy.

1. Information We Collect

We may collect the following information when you visit our website or book services:

• Personal Information: Name, email address, phone number, home address, and service details entered during booking.
• Payment Information: Processed securely by third-party payment processors. We do not store credit card numbers.
• Automatically Collected Data: IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your information to:

• Schedule and manage cleaning appointments
• Communicate with you about bookings, confirmations, or changes
• Provide customer support
• Send updates, reminders, and service-related notifications
• Improve website performance and customer experience

3. Sharing Your Information

We do not sell or rent your personal information. We may share information only with:

• Independent cleaning contractors assigned to your job
• Service providers such as payment processors or scheduling platforms
• Legal authorities only if required to comply with applicable laws

4. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings.

6. Communications

By providing your phone number or email, you consent to receive service-related messages, reminders, and updates. You may opt out of marketing messages at any time.

7. Your Rights

You may request to:

• Update or correct your personal information
• Delete your information from our systems (where legally permitted)
• Ask how your data is used

To submit a request, contact us at: info@resiluxhomecleaning.com

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@resiluxhomecleaning.com
Business: ResiLux Home Cleaning LLC